PROCEDURE FOR GOODS EXCHANGE AND RETURN IN GROWVIT.RU ONLINE STORE

1. GOOD QUALITY GOODS RETURN AND EXCHANGE
1. A good quality goods can be sent back to the online store within 7 days of actually receiving them at delivery service.

2. Shipping costs associated with the return of goods are paid by the customer.

3. When you return an item to the Growvit.ru Online Store, make sure the item is packaged good to prevent damage when transporting back to the online store.

4. Goods returning is accepted only in the case of a saved look product and its consumer properties. The return will not be accepted if the returned proper quality goods are found to have traces of operation, defects in operation, violation of the configuration.

5. Only the goods cost is reimbursed when them returning. Transport services cost is not refundable.

6. The funds transferred will be returned to your bank account within 5-30 business days (depending on the bank that issued your credit card).

7. Goods return in the Growvit.ru online store is carried out in accordance with the legislation of the Russian Federation. According to the list of non-food products of proper quality not subject to return: Household chemicals, pesticides and agrochemicals are not subject returning.

2. POOR QUALITY GOODS RETURN AND EXCHANGE
1. You have the full right to check the box integrity and appearance, if necessary, open the package and check the contents when you receive an order.

2. You need to draw up the goods damage act with a delivery service employee without leaving the terminal of the transport company, the Russian post office etc. if the goods were damaged during delivery.

3. Please send a photo of the goods and packaging to info@growvit.ru if you find the goods damage. A decision will be made on the need to return the goods for examination after viewing the photos. Returns, compensation, etc. are dealt with on a case-by-case basis with the customer.

4. When you return an item to the Growvit.ru Online Store, make sure the item is packaged good to prevent damage when transporting back to the online store.

5. The buyer reimburses the examination and the shipping product costs if the examination finds that the product malfunctioned due to the actions of the buyer.

6. The funds transferred will be returned to your bank account within 5-30 business days (depending on the bank that issued your credit card).
Dear buyers, returns are accepted at: 146 A Volkovsky Prospekt, St. Petersburg 192102
We strongly recommend you send return by EMS or SDEK.
If a return is sent by another shipping service the Growvit.ru store is not responsible for receiving the return in a timely manner.